Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather details you willingly share. This includes your name, company name, email address, telephone number, delivery locations, and specific floral requirements. Payment information is also collected for orders, though it is processed securely by our payment partners.

For our corporate clients, we may obtain extra business details such as company registration data, preferred delivery timelines, and budget parameters to tailor our service to your needs.

Our site automatically collects certain technical data when you visit. This covers your IP address, browser type, device details, and how you navigate our site. We use this information to enhance site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your data to fulfill orders and deliver outstanding service. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure satisfaction.

• Processing and completing your flower orders and gift arrangements
• Keeping you informed about order status and delivery timing
• Providing customer support and answering inquiries
• Enhancing our services based on your feedback and preferences
• Sending relevant updates about our services (with your consent)
• Maintaining records for business and legal compliance

We also rely on aggregated, non-personal data to understand market trends and refine our operations. For example, we may analyze which arrangement types are popular across seasons to better manage inventory.

With your explicit permission, we may send information about seasonal offerings, exclusive promotions, or new services that could interest your business. You can opt out at any time by using the unsubscribe link in emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data stays within our business ecosystem and is shared only when necessary to provide our services or to comply with legal obligations.

We collaborate with trusted service providers who assist in delivering our services, including payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the services they perform for us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations applicable to our operations in London and throughout United Kingdom.

Data Security and Protection

We take data security seriously and employ multiple protective layers. Our systems use encryption for sensitive data transmission, secure servers for storage, and regular security updates to defend against threats.

Physical security measures protect our office systems, and access to personal information is restricted to employees who need it for work. Our team receives ongoing training on privacy practices and data handling procedures.

Payment data is processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems; this information is handled by certified payment processors specializing in secure financial transactions.

While we maintain strong security measures, no system is completely immune to risk. We continuously monitor and update our security practices to address evolving threats and uphold the highest protection standards.

Your Rights and Choices

You have several rights regarding your personal information. You can request access to the data we hold, ask us to correct inaccuracies, or request deletion of your data where legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We retain your information only for as long as needed for business purposes and legal requirements. Order records are kept for accounting and warranty purposes, while marketing preferences remain until you request removal.

When we no longer need your information, we securely delete or anonymize it. Some data may be retained longer if required by United Kingdom business laws or for legitimate business interests such as fraud prevention.

Cookies and Website Technology

Our website uses cookies to enhance your browsing experience and to help us understand how visitors use our site. Cookies are small files on your device that remember preferences and enable certain site features.

Essential cookies are necessary for basic site functionality, like navigation and secure area access. These cookies do not collect personal data and are activated automatically when you use the site.

We employ analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize page performance, and improve the user experience. This data is aggregated and does not identify individuals.

You can manage cookie settings through your browser. Note that disabling certain cookies may affect some features and your overall experience.

Business Transfers and Changes

If ClearAtlasPivot undergoes significant business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would inform you of such changes and ensure your data remains protected under privacy standards consistent with this policy.

In the unlikely event that we cease operations, we would ensure your personal information is either securely transferred to a successor entity (with appropriate privacy protections) or securely deleted according to data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When significant changes occur, we will notify you via email or post a notice on our site before they take effect.

Minor updates for clarity or administrative purposes may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Children's Privacy

Our services are intended for businesses and adult users. We do not knowingly collect personal information from individuals under 18. If we learn that we have inadvertently gathered data from someone under 18, we will promptly remove that information.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the matter immediately.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within United Kingdom's jurisdiction. Some service providers may handle data internationally. When that occurs, we implement appropriate safeguards to protect your information in accordance with applicable privacy laws.

We comply with United Kingdom data protection regulations, including those governing business operations, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United Kingdom's digital economy.